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工作性質(zhì): 全職 更新日期: 07-17
專(zhuān)業(yè)要求: 不限 學(xué)歷要求: 本科統(tǒng)招
職稱(chēng)要求: 不限 性別要求: 不限
年齡要求: 不限 經(jīng)驗(yàn)要求: 1年以上
工作地區(qū): 遼寧·大連 戶(hù)口要求: 不限
截止日期: 2025-03-08 外語(yǔ)要求: 不限
工資待遇: 面議 招聘人數(shù): 2人
其他福利: 無(wú)
Description:?This?role?provides?general?level?1?support?for?Canvas?Client?Portal.?The?role?will?handle?support?queries?through?multiple?channels?such?as?phone,?email?and?livechat.?The?generalist?role?will?report?to?a?Supervising?associate.??Generalists?will?be?required?to?gain?a?broad?knowledge?of?Canvas?and?should?also?be?able?to?identify?when?a?query?needs?to?be?escalated?to?the?next?level.
??Responsibilities??
Helpdesk:
??
·?????????Deal?with?all?Level?1?queries?for?Canvas?Client?Portal?within?SLA,?using?Phones,?Email?and?livechat
??
·?????????Escalate?level?2?issues?to?the?next?level?with?all?relevant?documentation?and?troubleshooting.?
??
·?????????Proactively?identify?ways?to?improve?the?operational?support?model?and?work?with?the?lead?to?implement?these.
??
Enrolment
??
·?????????Adding?users?and?companies?related?to?EY?Canvas?Client?Portal
??
·?????????Thorough?understanding?of?the?Client?Portal?registration?system?and?different?logs?that?are?captured
??Skill?set?requirements:??
·?????????Excellent?customer?service?skills
??
·?????????Good?communication?skills?with?the?ability?to?professionally?communicate?at?all?levels?of?the?organization
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·?????????Excellent?written?and?verbal?communication
??
·?????????Eye?for?detail?and?ability?to?apply?knowledge?gained?when?dealing?with?issues?and?communicating?status?clearly?to?the?end?user??-?not?just?scripted?response
??
·?????????Strong?Analytical?skills
??
·?????????Strong?troubleshooting?skills
??
·?????????Basic?technical?knowledge?of?internet?and?related?systems
??
·?????????Basic?understanding?of?ticket?documentation?would?be?preferred
??
·?????????Fluent?Japanese?communication?skill,?Japanese?Service?Desk?experience?is?preferred

????安永全球商務(wù)服務(wù)(大連)有限公司成立于2009年6月19日,是安永的全球成員之一,也是安永在華投資的第一家全球共享服務(wù)中心。公司服務(wù)的語(yǔ)言有中文、英文、日語(yǔ)、韓語(yǔ)、泰語(yǔ)、越南語(yǔ)和廣東話(huà),為安永亞太區(qū)十九個(gè)國(guó)家和地區(qū)提供財(cái)務(wù)、人力資源服務(wù)、IT及其他服務(wù)。
????安永商務(wù)服務(wù)在2010年獲得IS09001認(rèn)證,以及獲大連市政府相關(guān)部委分別認(rèn)定為技術(shù)先進(jìn)型服務(wù)企業(yè)和服務(wù)外包企業(yè),充分證明安永商務(wù)服務(wù)在外包服務(wù)領(lǐng)域處于先進(jìn)的水平。發(fā)展至今,安永商務(wù)服務(wù)在大連擁有員工500余人,預(yù)計(jì)到2015年末,公司總?cè)藬?shù)將發(fā)展到600人。秉承安永全球企業(yè)文化---領(lǐng)先的以人為本的企業(yè)文化,?安永全球商務(wù)服務(wù)(大連)有限公司也一直把吸引最好的人員,培養(yǎng)企業(yè)員工以及表彰員工的進(jìn)步以及發(fā)展做為公司的企業(yè)文化以及經(jīng)營(yíng)宗旨,為員工提供各種培訓(xùn)機(jī)會(huì)以及轉(zhuǎn)崗、晉升的空間。
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???EY?Global?Shared?Services?(Dalian)?Co.?Ltd?(GSS?Dalian),?founded?on?June?19,?2009,?is?one?of?the?member?firms?of?Ernst?&?Young?Global?Limited,?and?Ernst?&?Young’s?first?GSS?Center?in?China.?With?our?leading?expertise?and?extensive?experience,?we?provide?finance,?HR,IT?and?other?services?to?Ernst?&?Young?offices?in?19?countries?and?territories?in?the?Asia-Pacific?region.
????GSS?Dalian?received?IS09001?certification,?Technologically?Advanced?Service?Enterprise?certification?and?Outsourcing?Service?Enterprise?certification?which?were?certificated?by?Dalian?relevant?departments?respectively?in?2010,?fully?demonstrating?its?leading?position?in?outsourcing?service.?GSS?Dalian?has?over?500?employees?now,?and?will?expand?to?600?employees?by?the?end?of?2015.?Carrying?the?people-leading?corporate?culture,?GSS?Dalian?is?always?aiming?to?attract?the?best?talents,?offer?training?opportunities,?reward?employees,?and?provide?opportunities?for?internal?transfer?and?promotion.
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