Position:?Aftermarket?Engineer-Packaging
??Report?to:?Senior?Aftermarket?Manager-Packaging
??Location:?Wenzhou
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??Job?Summary:
??Be?responsible?for?provide?technical?service?to?customers?in?East?China?&?combine?with?sales?to?achieve?regional?sales?targets.?
負(fù)責(zé)為華東地區(qū)客戶提供技術(shù)服務(wù)，并配合銷售完成區(qū)域銷售目標(biāo)。
??Responsibilities
??Install?new?equipment,?answer?customer?questions,?resolve?customer?claims?and?solve?customer?problems.?安裝新設(shè)備，回答客戶問題，解決客戶索賠，解決客戶問題。
Develop?solutions?to?technical?problems?on?site?or?by?phone.?現(xiàn)場(chǎng)或電話解決技術(shù)問題。
Develop?Repair?&?Overhaul?of?defect?parts.?開發(fā)缺陷零件的修理和大修。
Act?as?1st?point?of?technical?contact?with?customer.?作為與客戶進(jìn)行技術(shù)聯(lián)系的窗口。
Achieve?sales?target?in?accordance?with?company?strategy.?根據(jù)公司戰(zhàn)略完成銷售目標(biāo)。
Attend?technical?&?operational?review?meetings?with?customer.?與客戶一起參加技術(shù)和運(yùn)營(yíng)評(píng)審會(huì)議。
Gather?latest?information?and?technologies?on?equipment?and?equipment?related?topics?in?customer?operations.?收集客戶運(yùn)營(yíng)中有關(guān)設(shè)備和設(shè)備相關(guān)主題的最新信息和技術(shù)。
Record?&?develop?trend?analysis?on?returned?materials.?記錄并分析退貨趨勢(shì)。
Audit?customers?maintenance?processes.?審核客戶維護(hù)流程。
Deal?with?customer?service?issues?"face?to?face".?“面對(duì)面”處理客戶服務(wù)問題。
On?site?visits?to?investigate?equipment?non-compliance.?對(duì)不符合要求的設(shè)備進(jìn)行現(xiàn)場(chǎng)檢查。
Create?clear?and?well-structured?reports.?創(chuàng)建清晰、結(jié)構(gòu)良好的報(bào)告。
Inform?immediately?responsible/?involved?department?and?supervisors?about?problems.?將問題及時(shí)通知相關(guān)部門和主管。
Participate?and?take?on?additional?assignments?and?projects?as?required.?根據(jù)需要參與并承擔(dān)額外的任務(wù)和項(xiàng)目。
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??????????????????????????????Education?and?Experience
????Bachelor?degree?or?above?technical?or?electronic?engineering?or?related?field.?本科及以上學(xué)歷，技術(shù)或電子工程或相關(guān)專業(yè)。
At?least?3?years?related?experience?in?capital?equipment?service?relevant?industry,?Customer?field?hands?on?experience?are?also?required;?working?experience?in?MNC?is?preferred.?3年以上資本設(shè)備服務(wù)相關(guān)行業(yè)相關(guān)工作經(jīng)驗(yàn)，具備客戶現(xiàn)場(chǎng)操作經(jīng)驗(yàn);有跨國(guó)公司工作經(jīng)驗(yàn)者優(yōu)先。
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??Other?Qualifications
??Integrity,?honest;?hard?working;?detail-oriented,?team?player.
Highly?motivated?and?self-disciplined;?self-motivated,?customer-oriented.
?Good?command?in?English?both?oral?and?written.
Excellent?hands-on?ability?and?self-reliant?ability.
Good?interpersonal?and?communication?skill,?Strong?computer?operation?skill.
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??Travel?Required
??Estimated?50%