Manages?technical?relationships?with?customers,?including?responding?to?basic?technical?enquiries,?handling?technical?complaints?and?managing?technical?risks,?benefiting?for?support?and?coaching?from?more?senior?application?engineers
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??Job?Responsibilities:
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?????????????????????????????????????????????????????????????????????????To????????identify?and?analyse?technical?details?of?customer's?requirements?and?to????????communicate?these?clearly?and?accurate?to?both?the?customer?and?the?SKF????????organization.??????????????To????????support?application?reviews?on?machines?and?equipment.?????????????To????????work?closely?with?the?sales?organization,?contribute?to?opportunity????????generation?and?support?the?development?of?value?added?solutions.??????????????To????????understand,?use,?interpret?and?verify?results?from?basic?(application)????????engineering?software’s?to?create?value?for?customers.?????????????To????????be?responsible?for?customer?relationship?management?at?the?engineering????????level.?????????????To????????participate?in?the?execution?of?Root?Cause?Analysis?of?the?customers'????????application.?????????????To????????support?internal?and?external?trainings.?????????????To????????represent?SKF?and?its?products?and?services?at?customers?and????????institutions?through?visits,?presentations,?seminars?and?fairs.?????????????To????????follow?management?instructions?and?procedures;?to?report?Environment????????Health?and?Safety?(EHS)?risks?and?EHS?related?incidents;?to?follow????????quality?specifications?and?requirements,?and?identify?quality?risks?and????????opportunities?for?improvement.????????????
????Prefer??????Bachelor?degree?in?mechanical?engineering?or?equivalent
??Minimum??????3?years?of?solid?bearing?application?engineering?experience,?serving?the??????industrial?markets,?
???Ideally?in?machine?tool?segment?while?general?machinery?segment?is?also?welcome
????Knowledge??????of?ACBB?or?high?speed?application
??Proficiency??????in?RCFA?knowledge;
??Well??????versed?in?sales?and?commercial?practices?
??Technical??????knowledge?of?mechanical?or?bearing?application.
??Good??????planning,?coordination,?communication,?interpersonal?and?problem?solving??????skills?
??Good??????command?of?both?written?English?and?Mandarin