Job?Description
????Responsible?for?providing?IT?onsite?technical?assistance??and?support?related?to?computer?systems,?hardware,?or?software.?Responds?to??queries,?runs?diagnostic?programs,?isolates?problem,?and?determines?and?implements??solution.
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????Typical?Duties
????§??Perform?daily?support?of?personal?computer?hardware?and?software,?IP?Phone,??mobile?device?video?conference,?printer,?projector,?and?other?peripheral.
????§??Provide?troubleshooting?of?all?workplace?hard?ware?and?software,??computer,?phone,?mobile?device,?video,?printer,?projector.???????????????????????????????????
????§??Follow?and?perform?Capgemini?BSv?IT?Assets?management?process?to?store,??track?and?secure?all?IT?and?Capgemini?asset.
????§??Perform?installation?and?configuration?of?Windows?image,?MAC?OS,?and??other?computers,
????§??Fulfill?Capgemini?IT?asset?management?and?comply?information?security??policy.
????§??Logs?relevant?incident/service?request?details?per?help?desk?procedures
????§??Resolves?and?closes?incidents/service?requests?as?per?help?desk??procedures?&?allocated?timelines
????§??Escalates?unresolved?incidents/service?requests?within?agreed?timescales
????§??Ensures?tickets?are?always?updated?until?issues?are?resolved
????§??Communicates?with?the?leads?and?managers?regarding?incident?progress
????§??Support?for?various?ad-hoc?initiatives?/?projects?/?audits?/asset??inventory?/?VIP?requests
????§??Support?onsite?New?Hire?Onboarding,?Coordinates?with?Provisioning?and??Depot?for?hardware?repair?and?swaps.
????§??Be?flexible?and?take?initiative?to?anticipate?user?needs,?able?to?deal??with?irate?clients.
????§??Special?events?coverage?and?Other?assigned?duties.
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????Technical?Skill?List?-?Must
????????§??Familiar?with?Microsoft?Windows?desktop?OS?and?Office?application.
????§??Familiar?with?INTEL?compatible?hardware,?various?of?laptop?and?desktop??PC
????§??Familiar?with?popular?peripheral?equipment?and?facility,?such?as?MFP,??projector,?etc.
????§??Familiar?with?Video?conference?setting?and?troubleshooting
????§??Familiar?with?the?most?popular?mobile?device?and?application,?such?as??iOS,?Android?and?windows?mobile?based.
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????Technical?Skill?List?-??Preferred
????§??Familiar?with?Microsoft?server?product?knowledge,?such?as?AD,?share??point,?etc.
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????Qualification??
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????§??Bachelor’s?degree?in?computer?science?or?a?related?field.?2?years??related?work?experience?is?necessary.?
????§??Technical?support?experience?in?SysAid?service?desk?and?onsite?support.
????§??Excellent?teamwork?and?communication?skills.
????§??Proactive,?organized?and?able?to?prioritize?tasks.?Able?to?multi-tasks.
????§???Ability?to?quickly?gain?knowledge??and?understanding,?Strong?problem-solving?skills.