Main?duties/Responsibilities?l?Answer?the?calls?from?thecustomers?or?providers,?respond?accurately?within?the?time?commitment?given?toenquiries?regarding?plan?design,?eligibility,?claims?status,?complaints,appointment?services?and?perform?necessary?actions?as?required,?with?first?callresolution?where?possible.l?Reply?emails?from?thecustomers?or?providers?and?ensure?the?inquiry?emails?are?replied?withinrequired?time?scales,?highlighting?when?this?is?not?achievable.l?Provide?GOP?(Guarantee?ofPayment)?and?COC?(Certificate?of?Coverage)?as?required?when?it?is?necessary.l?Interface?effectively?withinternal?and?external?customers?to?resolve?customer?issues.l?Actively?support?all?teammembers?and?provide?resource?to?enable?all?operational?goals?to?be?achieved.l?Meet?or?exceed?Servicelevel?agreement?requirements,?team?KPI?and?monthly?auditExperience?and?SkillsRequiredl?Fast?learning?skills,strong?adaptabilityl?Sense?of?team?work?andcustomer?servicel?English?and?Mandarinfluency?–?spoken,?written,?readingl?Solid?knowledge?of?basicMicrosoft?applications?to?include?Word,?Excel?and?MSl?Outlook.?PowerPoint?isdesirable?but?not?required.