Position?Summary???The?position?is?responsible?for?maintaining?and?growing?business?by?managing?a?National?portfolios?of?high-spend?Multi?National?Customers?in?Strategic?or?Large?Market?segment?based?in?China.???????The?Large?Market?Client?Manager?position?must?be?able?to?establish?strong,?personal,?and?long-lasting?relationships?with?clients?and?teams?within?CITS?American?Express?Business?Travel.?This?position?is?also?requested?to?utilize?consultative?selling?skills?and?knowledge?of?the?travel?industry?to?provide?solutions?and?cross-selling?products??that?directly?meet?client?business?needs?and?increases?profitability?to?CITS?American?Express.???????Key?Responsibilities:???????-To?execute?and?ensure?a?defined?customer?contact?plan?to?establish?relationships?and?appropriate?contact?with?corporate?travel?arranger,???key?contacts/personnel??(CFO,?Procurement,?Management)?within?portfolio?to?ensure?highest?satisfaction?with?CITS?American?Express.???-Ensure?in-depth?understanding?of?client’s?company?culture?/?structure?in?China?for?the?portfolio?and?Team?managed???-Ensure?all?communications?received?from?the?Leaders?and?Regional?Relationship?Managers?and?Global?Managers?are?cascaded?and?distributed?timely.???-Monitor?customer?satisfaction,?service?level?agreements?and?ensures?team?members?take?corrective?action?to?addresses?issues?if?service?level?not?met.???-Active?participation?in?client?key?meetings?and?business?review?process?within?Team?managed.???-Lead?&?facilitate?negotiations?of?contracts,?pricing?to?drive?profitability.???????Skills?and?Competencies???1)?????Ability?to?influence?and?negotiate?with?authority?in?order?to?achieve?goals???2)?????Ability?to?work?with?cross-functional?teams?and?to?influence?both?internally?and?externally?????3)?????Ability?to?plan?effectively?and?to?react?to?changing?priorities,?work?independently?with?minimum?supervision???4)?????Strong?PC?knowledge?including?related?PowerPoint/Excel/Email?skills???5)?????Strong?communication?skills.?Able?communicate?effectively?both?verbally?and?in?writing.?Effective?listening?skills???6)?????Proficient?in?Chinese?and?English?speaking?skills???7)?????Strong?analytical?skills.???8)????Have?a?pleasant?personality,?approachable?presence,?must?be?customer?focus???9)?????Ability?to?work?under?tremendous?pressure.???10)???Good?presentation?skills.???11)???Strong?knowledge?base?of?China?travel?agency?operations?and?cost?structures,?suppliers,?travel?patterns,?technologies,?and?local??regulatory?requirements?and?local?customs?(would?be?added?advantage).