Summary
The?Technology?Consultant?will?play?a?key?role?within?our?global?Technology?Team;?providing?technical?support?to?our?global?user?base.?Reporting?to?one?of?our?Technology?Managers,?you?will?work?amongst?a?team?of?Technology?Consultants;?assisting?with?global?initiatives,?driving?technology?adoption,?and?ensuring?most?effective?use?of?Text100?applications.
Responsibilities
·?????????Technical?support?for?regional?and?global?user?base
·?????????User?onboarding,?offboarding?and?induction
·?????????Assisting?with?user?education?and?adoption?of?technology
·?????????Management?of?ticketing?service?and?escalation
·?????????Build?and?issuance?of?user?devices
·?????????Hardware,?software,?and?basic?network?troubleshooting
·?????????Management?and?creation?of?device?images
·?????????Assistance?with?global?technology?initiatives
·?????????Assistance?with?infrastructure?management
Experience?and?Skillsets
·?????????At?least?two?years’?experience?in?an?IT?Support?role
·?????????Experience?working?with?cloud?technologies
·?????????Office?365?administration
·?????????Cloud?file?storage?services?administration
·?????????Active?Directory?administration
·?????????Service?desk?ticketing?based?software
·?????????Endpoint?management
·?????????Mac?OSX?and?Windows?platform?configuration?and?management
·?????????Windows?Server?administration
·?????????Basic?networking?experience
·?????????Good?written?and?spoken?English
·?????????Experience?working?in?a?global?environment?advantageous
Personality?and?attitude
·?????????Motivated?to?do?their?best?work?with?an?entrepreneurial?spirit
·?????????Thinks?outside?of?the?box
·?????????Enjoys?working?with?people
·?????????Works?well?within?a?team
·?????????Has?a?desire?to?learn?and?develop?knowledge
·?????????Displays?a?professional?and?reliable?work?ethic