Job?description?for?the?Community?Manager?Beijing
Goals?&?Objectives
Illustrate?to?achieve?our?mission.?Lead?the?Community?Management?team?to?achieve?the?following:
-?Creation?of?a?collaborative?environment?amongst?our?members?through?events?and?personal?introductions
-?Maintenance?of?100%?occupancy?by?achieving?sales?goals,?and?managing?churn
-?Ensuring?that?building?is?fully?operational?and?processes?are?running?smoothly
-?Driving?growth?and?promotion?of?INNONATION?-provided?service?offerings
-?Maintaining?company?standards?and?expectations
-?Managing?building?KPI's
Duties?&?Responsibilities
Community?Management?&?Events
-?Manage?all?building?operations?and?communicate?with?market?support?to?ensure?highest?level?of?member?satisfaction
-?Develop?community?initiatives?designed?to?create?connections?between?members,?including?member?introductions,?overseeing?events,?electronic?and?print?communications,?and?building?walkthroughs
-?Solve?member-related?issues?to?ensure?a?cohesive?community?and?manage?member?expectations
-?Meet?with?members?to?resolve?issues,?process?member?terminations?and?other?issues?of?complexity
-?Oversee?events?to?ensure?there?is?a?good?balance?of?educational,?member?appreciation,?and?lead?generating?and?sales-related?events?and?to?review?for?adequate?procedural?safeguards?for?the?protection?of?members?and?company?assets
-?Proactively?gather?data?on?members'?business?objectives?and?identify?both?INNONATION?and?member?services?that?could?help?members?achieve?their?objectives
-?Seek?opportunities?to?engage?members?to?discover?and?discuss?members'?objectives,?i.e.?using?member?service?request?as?an?opportunity?to?learn?more?about?member,?member's?business?and?any?other?needs?member?may?have
-?Identify?opportunities?and?act?on?them?to?connect?members
-?Design?and?implement?rules,?guidelines?and?best?practices?for?the?community?to?optimize?member?experience
-?Recommend?best?practices,?including?but?not?limited?to:?community?management,?sales,?events,?training,?and?member?experience?on?a?company-wide?level
-?Exercise?discretion?in?guiding?prospective?members,?including?possibly?gatekeeping?where?business?may?not?be?in?the?interests?of?greater?community
-?Resolve?member?complaints?regarding?other?members?through?neutral?fact?investigation?and?process?termination?of?membership?when?warranted
-?Explain?the?policies?and?procedures?to?members,?including?but?not?limited?to:?membership?agreement?and?billing?procedures
?Business?Development
-?Take?responsibility?for?sales?and?community?dynamics
-?Conduct?tours?to?work?towards?and?maintain?100%?building?occupancy?when?Community?Leads?are?unavailable
-?Lead?tours?for?VIPs,?i.e.?guests
-?Engage?in?the?larger?community?of?the?market?by?attending?events?and?networking?with?local?start-ups?and?organizations
-?Manage?and?maintain?relationships?with?vendors
Building?Management
-?Make?recommendations?to?Physical?Product?and?Head?of?Community?and?Operations?on?any?repairs,?maintenance,?or?updates?required?in?your?building
-?Analyze?tickets?by?area?to?identify?and?resolve?issues?presented,?i.e.?insufficient?cleaning?staff,?repeating?IT-related?failures,?malfunctioning?conference?room?equipment,?etc.
-?Set?priorities?using?ticket?data?and?clearly?communicate?adjustments?to?team
-?Produce?comprehensive?quality?control?reports?that?allow?all?stakeholders?to?improve?member?experience
-?Review?all?base?building?documents?to?ensure?the?data?is?updated?and?accurate
-?Supervise?move-ins?and?move-outs?for?quality?experience
-?Review?daily?reports?and?work?with?team?to?finalize?weekly?and?monthly?reports?that?outline?community?and?sales?progress
-?Expense?management?for?the?building
-?Know?and?be?able?to?implement?member?safety?plans,?i.e.?fire?and?emergency?plans
Personnel?Management
-?Manage?a?team?within?a?building?to?reach?sales?goals?and?execute?on?their?objectives?as?an?individual?and?a?team
-?Lead?professional?development?within?team?and?make?recommendations?to?promote?current?employees
-?Perform?weekly?one-on-one?meetings?to?track?individual?performance
-?Oversee?and?keep?team?up?to?date?with?process?changes
-?Oversee?team?including?performance?management?reviews
Experience?&?Requirements
-?College?graduate?with?a?four-year?degree
-?Customer?service?and?sales?experience?required
-?Project?management?and?business?operations?experience?required
-?Must?have?strong?verbal?and?written?communication?skills
-?Cold-outreach?experience?a?plus
-?Understanding?and?experience?managing?a?team?of?more?than?two?people
-?Exceptional?organizational?and?multitasking?skills
-?Demonstrate?integrity,?dependability,?responsibility,?accountability,?self-awareness,?work?ethic,?and?empathy
-?Passion?and?understanding?for?entrepreneurial?communities
-?Passion?and?understanding?for?INNONATION?mission?and?values