Responsibilities
職務(wù)描述：
-?Handle?day-to-day?business?of?the?assignment,?service?inquiries?and?account?maintenance.
負(fù)責(zé)日常定單的處理和客戶(hù)維護(hù)。
-?Follow?up?on?shipment?status?and?coordinate?with?related?parties?for?customer?problem?solving?timely.Timeliness?&?accuracy?of?systems?update,?reporting?and?documentation?filing.
跟蹤處理異常并及時(shí)解決問(wèn)題。
-?Prepare?invoice,?collect?payment?and?follow?up?outstanding?from?customers
及時(shí)準(zhǔn)確的系統(tǒng)錄入和維護(hù)、報(bào)告以及單證的準(zhǔn)備和歸檔。
-?To?ensure?the?transaction?/?activities?are?done?within?timeframe?as?per?SOP?or?procedure?requirements.
配合財(cái)務(wù)負(fù)責(zé)發(fā)票和收款的處理和跟進(jìn)。
-?Proactively?promote?products?and?value?added?service?to?customers?through?phone?call?or?customer?visit.
確保日常的操作按照流程進(jìn)行，符合規(guī)范要求。
-?Take?initiative?to?retain?and?expand?business?scale?with?regular?customers.
主動(dòng)提供加值服務(wù)和物流方案，維護(hù)和拓展現(xiàn)有客戶(hù)的業(yè)務(wù)需求。
-?KPI?review?for?large?customers?or?project?accounts?regularly?to?improve?and?keep?high?quality?service.
定期對(duì)客戶(hù)的服務(wù)進(jìn)行總結(jié)，不斷提升和保持高質(zhì)量的服務(wù)。
Requirements?
要求
-?College?or?university?graduates.
大專(zhuān)或以上學(xué)歷；
-?At?least?one?or?above?year?experience?in?shipping?or?logistics?company.?
從事物流或海運(yùn)工作至少一年以上，有國(guó)內(nèi)物流的相關(guān)操作經(jīng)驗(yàn)；
-?Good?experience?and?knowledge?in?managing?Domestics?logistics?shipments.Familiar?with?import?&?export?procedures,?customs?&?trading?compliances?and?requirements
熟悉運(yùn)輸、配送、倉(cāng)儲(chǔ)、報(bào)關(guān)和海運(yùn)等物流服務(wù)的操作模式和流程；
-?Customs?focus?and?service?concept,?high?responsibility.
具備良好的客戶(hù)服務(wù)意識(shí)和高度的責(zé)任心；
-?Detail-minded,?organized,?proactive,?helpful,?friendly?and?able?to?work?under?pressure?and?workload
具有獨(dú)立工作和解決疑難問(wèn)題的能力，有良好的溝通技巧，較強(qiáng)的組織協(xié)調(diào)能力和應(yīng)變能力；
-?Good?written?and?spoken?English,?good?understanding?and?communication?skill?
英文書(shū)寫(xiě)和口語(yǔ)流利；
-?Proficiency?in?MS?Office,?Excel?and?PowerPoint?Processing.
熟練運(yùn)用?MS?office,?Excel、PowerPoint等。
-?Detail-minded,?organized,?proactive,?helpful,?friendly?and?able?to?work?under?pressure?and?workload?
工作細(xì)心、耐心，有團(tuán)隊(duì)合作精神。能承受較大工作壓力，愿意接收挑戰(zhàn)；