The?Telemarketing?division?(hereinafter?referred?to?as?TMK)?is?central?and?essential?to?the?sales?funnel?of?EF?English?Centers?(hereinafter?referred?to?as?EFEC).?The?vision?of?TMK?is?to?become?an?efficient?and?soulful?place?that?runs?on?advanced?technology,?intelligent?data,?lean?process,?and?with?engaged?and?loyal?staff.?The?mission?of?TMK?is?to?serve?as?EF’s?window?to?showcase?EF’s?incomparable?quality,?provide?quality?customer?visits?(internally?known?as?‘show’)?to?EFEC’s?60+?centers?in?17?cities?and?provide?insights?to?the?overall?EFEC?business.?Reporting?directly?to?Operations?Manager,?Operations?Supervisor?is?a?critical?hands-on?management?role?in?EFEC?TMK.?As?a?business?and?people?leader,?you?will?directly?supervise?8-12?agents?(internally?named?Course?Consultant?Assistant).?Main?Responsibilities:?·Maximize?the?usage?of?company?marketing?resources?(internally?called?‘marketing?leads’)?and?enable?target?achievement?of?the?whole?team?which?mainly?includes?show?volume,?leads?to?show?rate,?and?leads?to?close?rate.?·Optimize?team?work?efficiency?(indicated?by?%?Leads?to?Show,?%?Leads?to?Close,?by?channel,?talk?time,?productivity?per?agent,?etc).?through?training?/?on-site?coaching?and?other?effective?ways.?·Retain?right?people?for?the?company?through?your?creativity?and?by?working?as?a?role?model.?Qualifications/Requirements:?·Love?education,?believe?that?English?can?change?people’s?life.?·Excellent?communication?and?influencing?skills.?·Result-oriented,?humble?and?down?to?earth.?·High?learning?agility,?able?to?work?under?pressure?and?always?challenge?higher?targets.?·Enjoy?working?in?young,?vibrant?and?exciting?environments.?·Proficient?language?competence?in?Mandarin?and?good?oral?English.?Undergraduate?degree?(or?above).?電話營銷部門（下文簡稱TMK）是英孚成人英語培訓業(yè)務（下文簡稱EFEC）在中國重要且不可或缺的的部門之一。TMK的愿景是運用先進技術，智能數據，精益流程及忠實和敬業(yè)的員工，使TMK成為一家高效又充滿熱情的工作場所。TMK的使命：作為EF的窗口，展示EF無與倫比的質量，邀請優(yōu)質的客戶訪問（下文簡稱Show）EFEC在17個城市的60多個中心，是客戶了解EFEC整體業(yè)務的窗口。?運營主管直接向運營經理匯報，是EFEC?TMK中至關重要的管理崗位。?作為基層管理者，你將直接帶領8-12個員工（內部稱為課程顧問助理）。?主要職責：?·充分利用公司提供的資源（內部稱為marketing?leads），帶領整個團隊達成目標，主要包括show數量，leads?to?show比率，leads?to?close比率。?·通過培訓/現場輔導等有效途徑優(yōu)化團隊的工作效能（包括?leads?to?show比率，leads?to?close比率，渠道，有效通時，人均產出等）。?·通過你的創(chuàng)造力，工作中的模范榜樣，保留團隊中的員工。?任職要求：?·熱愛教育行業(yè)并且相信英語可以改變人生?·良好的溝通能力和影響力?·以結果為導向，謙虛，踏實?·熱愛學習，能夠在壓力下工作，并愿意挑戰(zhàn)更高的目標?·喜歡在年輕，充滿活力和令人興奮的環(huán)境中工作?·良好的中英文口語及書寫能力?·本科及以上學歷?聯系人：王小姐?公司郵箱：tina.wangxt@ef.com?建議乘車路線：地鐵4號線至浦東大道站（3號口出）沿浦東大道往福山路方向直走?上班地址：浦東大道720號國際航運金融大廈4樓