Job?Description(工作描述）:1.?Read?and?reply?to?correspondence?within?SLA’s?as?defined?for?the?specific?communication?channel.負(fù)責(zé)處理與回復(fù)客人及公司內(nèi)部的郵件，按照公司要求與客人進(jìn)行溝通。2.?Facilitate?completion?of?documentation?process負(fù)責(zé)航運(yùn)文件流程。3.?Handle?cargo?shipments?as?per?manuals,?guidelines?and?policies.按照貨物處理流程的要求，處理系統(tǒng)錄入與單證整理。4.?System?Workflow?attendance?and?reply?within?timeframe在規(guī)定的時間內(nèi)，處理與回復(fù)公司單證流程管理中的咨詢。5.?Assist?customers?with?their?issues?keeping?close?communication?with?our?co-workers?locally?in?order?to?ensure?prompt?exception?handling.與分公司銷售部合作，共同跟進(jìn)客戶的需求，維護(hù)公司客戶。6.?Deliver?customer?experience?as?outline?by?CENCS提高客戶滿意度。Position?Specifications?(職位要求）:1.?Education?and?Experience（學(xué)歷和經(jīng)驗(yàn)要求）:University?or?college?graduate,?or?bearing?similar?professional?qualification?in?the?same?or?related?field.大專以上畢業(yè)，或有相關(guān)的物流、客戶服務(wù)的專業(yè)資格證書。Fresh?Graduate,?major?in?Korean?Language（Topic6）,?or?Korean?ethnic;?No?relevant?working?experience?required.應(yīng)屆畢業(yè)生，主修韓語,?Topic高級；或者朝鮮族；無相關(guān)工作經(jīng)驗(yàn)要求。2.?Skills?Required（技能要求）:Good?communication?skills?required.良好的溝通能力。Language:?English?required,?verbal?and?written.英語讀寫能力強(qiáng)；Must?have?computer?experience:?Excel,?Word,?and?Power?Point.熟練操作各種辦公軟件，如MS軟件等；Ability?to?work?under?pressure,能承擔(dān)工作壓力，Detail?oriented;?Ability?to?perform?processes?as?per?pre-defined?design；關(guān)注細(xì)節(jié)；有能力執(zhí)行工作要求；Strong?Service?Mindset；強(qiáng)烈的客戶服務(wù)意識；Team?player團(tuán)隊協(xié)作；Attitude?for?excellence.追求卓越的態(tài)度.職能類別：客服專員/助理
