公司為外資企業(yè)，工作氛圍輕松，與外籍員工客戶共事交流福利優(yōu)厚（五險(xiǎn)一金/法定年假+額外公司福利假5天-10天/3天全薪病假/做五休二/加班補(bǔ)貼/節(jié)日津貼/年度調(diào)薪/績效獎金/13薪/公司聚餐/年度體檢/各種豐富的公司活動?etc.)班次為晚班，上班時(shí)間為22:00-8:00Job?Responsibilities:1.?Deliver?the?best?customer?service?by?answering?the?phone?calls?and?replying?the?e-mails?in?a?timely?manner.2.?Identify?customers’?needs,?provide?a?customized?itinerary?and?car?rental?package?and?quote?correctly?based?on?company?resource.3.?Utilizing?software,?databases,?scripts,?and?tools?appropriately.4.?Adherence?to?quality?standards,?deadlines,?metrics,?proper?procedures?and?department?goals?during?the?daily?operations.5.?Build?sustainable?relationships?and?engage?customers?by?taking?the?extra?mile,?seize?opportunities?to?upsell?services?when?they?arise.6.?Handle?difficulties?or?complex?problems?in?an?efficient?way?to?optimize?customer?satisfaction?and?minimize?the?loss.7.?Taking?part?in?training?and?other?learning?opportunities?to?improve?knowledge?and?performance?level.8.?Be?flexible?on?the?working?shift.Key?Requirements:1.?Bachelor?or?equivalent?education,?major?in?English?or?Marketing2.?1-3?years?of?customer?support?role?or?sales?experience3.?Strong?sales?and?presentation?skills4.?Excellent?interpersonal,?written,?and?oral?communication?skills?along?with?active?listening5.?Customer?focus?and?adaptability?to?different?personality?type6.?Ability?to?multi-task,?set?priorities?and?manage?time?effectively7.?Proficiency?with?computers,?especially?with?CRM?software,?and?strong?typing?skills