Store?Technician
It’s?more?than?a?job?as?store?staff.?As?member?of?first?Trek-owned?concept?store?in?China?and?Trek?family,?you?have?opportunity?to?participant?and?lead?a?project,?marketing/operation/inventory?management,?etc.,?and?become?a?ninja?on?this?field.?You?will?have?better?career?development?opportunity?and?outlook.
Duties/Responsibilities:
? Share?product?knowledge?and?enthusiasm?for?bikes?with?customers
? Direct?customers?through?entire?sales/service?process
? Build?and?maintain?relationships?with?customers
? Keep?your?space?and?common?areas?clean,?keep?the?Tech?Center?organized
? Deal?with?daily?work?order?and?improve?the?turnaround
? Correctly?complete?all?paperwork?and?computer?invoicing?associated?with?repair?work.
? Perform?each?repair?thoroughly?and?satisfactorily?to?exceed?customers’?expectations
? Participate?in?planning?sessions?to?guide?service?parts?inventory?selection?and?depth
? Assist?salespeople?with?technical?questions
? High?level?of?product?knowledge?about?bike?and?PA
? DRI?of?the?Tech?Center
? Reports?to?Store?Manager
Education/Experience:
? At?least?three?years?of?bicycle?store?technician?experience
? Fitting?skill
直營店技術(shù)專家
這不僅僅是一份零售店員工的工作，作為Trek中國第一家直營概念店和Trek大家庭的一員，你將有機會去參與和領(lǐng)導(dǎo)某個項目，比如市場活動、店鋪運營或者庫存管理等等，成為該領(lǐng)域的專家。這會讓你擁有更廣闊的職業(yè)發(fā)展前景。你的舞臺可以更廣闊。
工作職責(zé):
? 將自行車的知識和熱情分享給顧客
? 引導(dǎo)顧客完成銷售/服務(wù)全過程
? 和顧客建立及維護良好的關(guān)系
? 確保技術(shù)中心干凈、整潔，有條理
? 處理工作單以及提高維修周轉(zhuǎn)率
? 處理維修工作所涉及的文件和相關(guān)票據(jù)
? 認(rèn)真完成每一個維修和服務(wù)業(yè)務(wù)，讓顧客的滿意度超過他/她的預(yù)期
? 詳細(xì)計劃和管理服務(wù)配件的庫存和產(chǎn)品線
? 協(xié)助銷售人員回答技術(shù)問題
? 對于整車和配件知識都有很深的理解
? 成為技術(shù)中心的負(fù)責(zé)人
? 直接匯報給直營店經(jīng)理
工作經(jīng)驗:
? 至少三年的店鋪技術(shù)工作背景
? 擁有Fitting的經(jīng)驗和技能