Disney?English?Mission
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??Our?mission?is?to?transform?children’s?learning?by?combining?immersive?content,?innovative?technology,?and?engaging?teaching?methods?that?inspire?children?to?confidently?communicate?with?the?world?in?their?own?voice.?
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??Job?Purpose
??As?the?key?leadership?role?in?the?mature?center,?Disney?English?Assistant?Center?Managers?support?center?managers?in?mature?centers?through?leading?Parent?Care?Program,?Service?Recovery?and?supporting?Sales?process?of?Contract?Renewal?to?achieve?the?center?business?objectives.
??Assistant?Center?Managers?will?take?the?full?responsibility?of?Center?Manager?when?Center?Mangers?are?on?duty?off.?
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??Key?Responsibilities:
??Parent?Care??
??Lead?Senior?Learning?Partner?to?ensure?every?Learning?Partner?to?establish?and?maintain?Parent?Care?communication?regarding?learners’?progress?by?means?of?the?“Trainer-Parent?Portal”?and?ongoing?communications?with?parents.
Lead?Senior?Learning?Partner?to?monitor?the?parent?care?program,?check?the?parent?care?binder?regularly,?and?monitor?phone?calls?and?conversations?made?by?the?Learning?Partners.
Lead?Senior?Learning?Partner?to?deliver?on-going?coaching?to?Learning?Partners?on?how?to?improve?their?capability?of?Parent?Care?–?communication?skills,?conflict?management?and?problem?solving?on?special?situations.
Manage?OS?to?conduct?Parent?Satisfaction?Survey.
Lead?Contract?Renewal?Process
Make?sure?Learning?Partners?to?make?renewal?letters?and?photos?given?to?parents?in?a?timely?manner?
Lead?Learning?Partner?and?Senior?Learning?Partner?to?deliver?Parent-Trainer?Conference?for?“on?the?fence”?parents
Lead?Course?Consultant?to?make?following?up?calls?to?parents?and?provide?guide?to?them?in?the?renewal?negotiation
Service?Recovery
Lead?Senior?Learning?Partner?to?schedule?Make?Up?classes?and?Remedial?Classes?for?their?classes.?
Monitor?Course?Consultant?and?Learning?Partner?in?handling?parent?concerns?and?coordinate?with?Academic?and?Center?Managers?to?provide?solutions??
Safety?and?Security
????????????????????????Participate?in?regular?safety?and?security?training?and?drills,?understand?and?execute?the?center’s?Emergency?Response?Plans
Report?any?safety?or?security-related?incidences?in?an?accurate?and?timely?manner?through?the?appropriate?channels.
Ensure?a?safe?learning?environment?for?all?learners?and?guests?in?the?Language?Learning?Center?and?classrooms.
??????Service?and?Operational?Standards
??Together?with?all?center?cast?members,?create?an?engaging,?service-focused?environment?where?the?needs?of?the?learners?come?first
Adhere?to?Disney?English?operational?standards,?system?compliance,?and?Disney?English?teaching?methods
Work?closely?with?the?Sales?and?Operations?teams?on?a?daily?basis?to?ensure?smooth?center?operation
Main?KPIs?(including?but?not?limited?to)
Achieve?agreed?upon?renewal?rate?(where?applicable)
Consistently?score?90%?or?higher?on?Mystery?Shopper?visits
????????????Job?Qualifications:??
????5?years?experience?of?in?a?fast?growing?retail?or??????service?/?guest?experience?business.?
??Multi-functional?management??????experience.?
??Good?at?English?Writing,??????reading?and?speaking.??
??Bachelor?degree?or?commensurate??????experience.?
??Have?a?high??????entrepreneurial?spirit?and?creativity?to?grow?and?improve?the?business.
??High??????level?personal?integrity?and?credibility.?
??A?passion?for?working?with?children.
??Experience??????in?managing?similar?educational?service?business?is?a?plus.??
???Core?Skills:
??Strong?operational?management?skills?and?business?acumen.??
??People?leadership?and?strong?sense?of?people?motivation,?coaching?and?training.?
Strong?communication?and?collaboration?skills.?
Culture?awareness?and?diversity?management.?
Customer?service?cover?and?relationship?management?skills.?
Execution?capability?to?ensure?the?high?standard?and?quality?maintaining?in?the?center.??
Functional?Skills:
??????????????Need?to?understand??????sales,?the?importance?of?sales?and?what?great?sales?looks?like.?
??Strong?sense?on??????customer?relationship?building?and?management