We?are?looking?for?a?technical?service?engineer?on?behalf?of?our?customer?Adhesives?Research?(AR).it?is?a?leading?independent?developer?and?manufacturer?of?pressure-sensitive?adhesives?(PSAs),?polymers,?tapes,?films,?coatings,?laminates,?release?liners?and?drug?delivery?systems.
Job?Summary:
Provides?technical?service?to?customers?of?assigned?businesses?by?assisting?in?resolving?their?technical?problems?as?it?relates?to?using?AR’s?products?and?technologies?and?also?interfaces?with?other?functions?to?assist?with?complaint?resolution,?process?improvements,?and?minor?product?development.
Essential?Functions:
? Directs?technical?service?programs?for?product?recommendations,?field?trials?of?new?and/or?existing?products,?customer?support?of?complaint?and/or?non-conforming?materials?and?product/process?improvement?of?current?products.??Develop?product?constructions?and?processes,?including?all?experimentation/evaluation?and?specifications?assembly.??Conducts?experiments?on?lab?scale?and?assists?production?scale.??
? Prepares?test?samples?and?conduct?tests?on?chemicals?and/or?materials?as?required?to?support?technical?service?issues.??Develops?new?tests?as?necessary.??Analyzes?technical?data?from?both?experiments?and?property?testing?to?draw?conclusions.??Documents?project?work?in?lab?notebooks,?issues?reports,?and?maintains?files?on?projects.??Dialogues?with?customer?in?resolving?technical?related?issues.
? Assists?with?problem?solving,?materials?knowledge,?formulation,?lab?experiments,?production?experiments,?testing,?data?analysis,?and?report?writing.
? Consults?with?supervisor,?business?managers,?and?group?leaders?on?group?priorities?and?strategies.??Participates?in?business?planning?process?with?one?or?more?businesses?as?appropriate.??Establishes?program?priorities,?objectives?and?responsibilities?for?group.?Audits?activities?and?communicates?progress.??
? Travels?as?needed?to?customer/converter?sites?to?ensure?complete?understanding?of?applications?and?issues.
? Interface?with?customers?on?new?product?applications.?
? Works?closely?with?Customer?Service?Department?to?provide?solutions?to?customer?inquiries?and?complaints.??Trains?customer?service?representatives?and?inside?sales?as?needed?in?product?lines?and?applications.
? Makes?identifiable?and?substantial?contributions?to?continuous?improvement.??Performs?all?duties?consistent?with?established?AR?guidelines?consistent?with?ISO-9001?and?those?elements?of?GMP?deemed?necessary?to?support?our?business?(as?outlined?in?the?Quality?Manual).??Actively?complies?with?and?endorses?Department?and?Company?objectives.
? Supports?as?needed?industry?events,?conferences,?trade?shows,?and?associations,?providing?technical?representation?for?AR.??
? Participate?in?regular?Conference?calls?in?the?evening?with?AR?associates?from?other?regions.
? Perform?other?related?duties?as?assigned?by?supervisor.
Job?Specifications:
? BS?degree?(or?higher)?in?chemistry,?chemical?engineering,?polymer?science?or?materials?science
? Demonstrated?ability?to?solve?technical?problems
? Aptitude?for?making?consultative?sales??
? Must?communicate?fluently?in?English
? Ability?to?maintain?confidentiality?of?AR?information
? Excellent?oral?&?written?communication?skills
? Proficient?in?making?presentations,?technical?writing?and?working?with?spreadsheets
? Excellent?interpersonal?skills
? Requires?an?aptitude?to?use?sensitive?test?equipment
? Knowledge?of?computers?&?related?word?processing,?spreadsheet?&?e-mail?software?–?Microsoft?preferred