Job?Description?–?Shenzhen?Service?Coordinator?(SC)
?職位簡(jiǎn)述?–?深圳維修部協(xié)調(diào)員
Reports?to:?Country?Manager?/?Service?Manager
上司：區(qū)域經(jīng)理、維修部經(jīng)理
The?Service?Coordinator?is?to?support?the?Service?Team?by?completing?all?administrative?tasks?required?to?operate?the?service?department.?The?key?items?are:
協(xié)調(diào)員的工作是為維修部完成所有的文書工作支援維修隊(duì)伍。主要的工作有：
？ To?take?incoming?calls?from?Owners?and?Captains?and?process?them?into?to?Service?tasks?for?the?Service?team?to?follow?up?on.
將船主和船長(zhǎng)在電話中所說的事件輸入維修部工作記錄中以便維修隊(duì)伍跟進(jìn)。
？ Process?warranty?claims?and?parts?orders?with?our?Suppliers?(Beneteau,?Azimut,?Lagoon)?via?their?online?systems.
在供應(yīng)商（博納多、阿茲慕、藍(lán)高）的網(wǎng)上系統(tǒng)處理保養(yǎng)期內(nèi)的索賠和訂購(gòu)零件。
？ Assist?Service?Manager?and?Service?Team?to?acquire?the?parts?and?services?required?to?carry?out?repairs.
協(xié)助維修部經(jīng)理和維修隊(duì)伍購(gòu)買零件和維修服務(wù)以便開展維修工作。
？ Complete?the?Departments?book?keeping?tasks?including?invoicing?/?time?sheeting?/?parts?control.
填寫部門的記錄，包括發(fā)票和收據(jù)、時(shí)間表、零件簿。
List?of?duties職務(wù):
Intake?and?process?of?work?requests?into?service?tasks?in?Orion?System.
將需要維修的工作輸入Orion系統(tǒng)。
Update?Service?Manager?for?any?urgent?issues?called?in?by?Country?Manger?or?Sales.
將區(qū)域經(jīng)理和銷售員的緊急事項(xiàng)上報(bào)于維修部經(jīng)理。
Printing?of?job?sheets?and?distribution?to?technicians.
把工作單打印后發(fā)給技術(shù)員。
Uploading?of?photos?received?from?technicians.
上載技術(shù)員交來的圖片。
Creation?of?photo?files?on?server?/?retaining?organized?server?records.
在伺服器上設(shè)立圖片匣/管理伺服器上的記錄。
Process?Warranty?Claims?for?both?parts?and?labor?with?each?of?the?manufacturers.
處理保修期內(nèi)和制造商的零件和人工的索賠。
Identification?and?order?parts?required?to?make?repairs.
為維修的需要而預(yù)訂所需的零件。
Obtain?quotation?for?outsourced?work?(slipping,?OEM?servicing?and?repairs).
為外包的工作找報(bào)價(jià)（船運(yùn)、原廠設(shè)備的保養(yǎng)和修理）。
Issue?PO’s?from?Orion?for?any?approved?outsourced?work.
在Orion系統(tǒng)上為批準(zhǔn)的外包工程開采購(gòu)單。
Collection?of?job?sheets?and?closing?of?job?sheets?when?signed?off?by?technician.
收集工作單以及在技術(shù)員簽署后注銷工作單。
Entering?additional?follow?up?information?into?Orion?from?technician?when?job?sheets?are?returned.
收回工作單后將技術(shù)員提供跟進(jìn)的信息輸入Orion系統(tǒng)。
Creation?of?Service?invoice?for?forwarding?to?Regional?accountant?for?issue.
協(xié)助區(qū)域會(huì)計(jì)開維修發(fā)票。
Work?closely?with?Service?Manager?for?work?scheduling?and?planning.
與維修部經(jīng)理共同計(jì)劃和安排工作。
Ensuring?the?Technicians?account?for?the?time?spent?on?tasks?and?that?completed?tasks?are?100%?complete?and?signed?off?by?captain?and?technician.
確保技術(shù)員的時(shí)間是用在工作上以及完成的工作是百分百地完成了并由船長(zhǎng)和技術(shù)員簽署。
Check?on?any?outstanding?/?unresolved?issues?by?contacting?captains.
與船長(zhǎng)溝通以便了解是否有尚未解決的事項(xiàng)。
?“Flagging”?tasks?that?have?stopped?progressing?due?to?issues?outside?our?control?(see?“Task?Flagging?Guidelines”),?passing?these?items?onto?SM?for?follow?up.
將因?yàn)橥饨绲脑蚨共讲磺暗墓ば虼蛏稀t旗’的記號(hào)（見打‘紅旗’記號(hào)的指引）并交由維修部經(jīng)理處理。
Create?job?and?issue?job?sheets?for?the?Manufactures?mandatory?yacht?inspections,?completed?forms?are?to?be?lodged?with?supplier?for?warranty?continuance.
為制造商的強(qiáng)制性的游艇檢查開立工作單，并將完成的表格交予供應(yīng)商以便續(xù)保養(yǎng)期。
Coordinate?external?service?providers?as?required.
與外界的供應(yīng)商聯(lián)系。
Ensure?parts?and?materials?are?stored?correctly?and?not?damaged?during?storage,?ensure?security?of?all?stored?materials?and?parts
負(fù)責(zé)將零件和物品妥善地儲(chǔ)存而不受破壞；負(fù)責(zé)所有儲(chǔ)存的物品和零件的安全。