工作職責：為用戶提供基于公司產(chǎn)品的日常技術(shù)支持；接聽客戶來電，記錄來自于郵件、微信端口及其他方式接收的客戶問題；監(jiān)控客戶系統(tǒng)運行狀態(tài)，提交日常監(jiān)控報告；根據(jù)用戶問題記錄提出對應(yīng)解決方案；通過電話、郵件及服務(wù)事件系統(tǒng)等平臺及時響應(yīng)解決客戶問題；任職要求：大專及以上學歷；具備1-2種ERP管理軟件使用經(jīng)驗者優(yōu)先；具備汽車整車/配件/輪胎行業(yè)的銷售/服務(wù)或相關(guān)行業(yè)工作經(jīng)驗者優(yōu)先；英語CET-4級及以上（包括4級），具備基本商業(yè)英文讀寫能力；良好的團隊協(xié)作精神和主動學習能力；良好的語言表達和溝通能力?/?邏輯分析能力；客戶導向，以服務(wù)客戶為中心；有責任感，對工作積極熱情；工作時間：做五休二，排班制，要求能在節(jié)假日周末值班。有技術(shù)支持或客戶服務(wù)工作經(jīng)驗者優(yōu)先考慮；Responsibility:1.?Provide?daily?support?and?technical?consulting?to?customers;2.?Receive?calls?and?logging?all?pertinent?Information?via?email,?WeChat?and?other?ways?from?customers;3.?Monitor?system?running?status?to?ensure?the?system?operation?in?safe;4.?Provide?solution?suggestion?and?technical?support?to?customers;5.?Resolve?user’s?problems?in?time?;Required?Qualification:1.?College?degree?or?above;2.?Experience?with?ERP?systems?is?preference;3.?Has?related?sales?and?service?experience?in?automobile?industry/auto?parts/tire?area?is?preferred.4.?CET4?or?above,?good?written?knowledge?of?English5.?Have?good?capability?in?team?work?and?new?knowledge?learning;6.?Good?at?express?and?communication,?have?good?logical?analysis?capability;7.?Client?oriented?service?spirit;8.?Have?passion?and?responsibility?on?work.9.?Five?days?per?week,?able?to?work?during?the?holidays?and?weekends?if?required.10.?Experience?in?technical?support?and?customer?service?is?preferred.
