MAJOR?FUNCTION:職責范圍The?restaurant?supervisors?main?function?is?to?promote?and?ensure?guest?satisfaction,?achieved?through?his/her?ability?to?develop?and?maintain?a?strong?team?environment,?placing?emphasis?on?associate?satisfaction?and?delivery?of?prompt,?courteous,?correct?service.?The?restaurant?supervisor?is?accountable?for?sales?and?profit?in?his/her?area.?The?restaurant?supervisor?should?be?on?the?floor?on?all?times?and?is?in?absent?of?the?Restaurant?Manager?or?his?Assistant?responsible?for?the?whole?Restaurant?operation.餐廳主管的主要職責是：保證并提高客人的滿意度，運用個人能力維持和發(fā)展團隊的工作，注重員工的培養(yǎng)和發(fā)展。提高餐廳銷售收入也是餐廳主管的重要職責之一。餐廳主管在沒有餐廳經理和助理沒有當班期間要負起全面管理餐廳的能力。MAJOR?RESPONSIBILITIES:主要職責：???Actively?support?the?Quality?Improvement?Process.積極主動的提高服務質量???Come?up?with?new?ideas?to?improve?Service?and?Restaurant?experience?for?all?guest?as?ongoing?process.及時提出新理念及想法幫助改進對客服務質量???Responsible?of?daily?operation?of?assigned?outlet.負責每日分配的任務???Assist?in?working?toward?positive?financial?results?and?always?seek?for?new?and?additional?revenue?possibilities.協(xié)助餐廳收銀工作，并隨時提出能幫助提高餐廳收入的想法???Assist?in?ensuring?that?scheduling?functions?are?performed?accurately?and?on?a?time?basis.協(xié)助監(jiān)管員工考勤制度，保障餐廳正常運營???Responsible?for?daily?conducted?Taste?panel,?15?Minutes?Training?and?pre-shift?Meeting?in?the?correct?way?following?Marriott?Brand?Standard.??主管負責每日15分鐘培訓及食品試餐，并參照集團酒店標準落實開餐前的會議工作。???Responsible?of?fulfilling?all?Levels?of?“Passport?to?Successes?of?yourself?and?all?Restaurant?associates.負責管理主管級以下員工的passport?to?successes培訓工作???Assist?in?maintaining?a?highly?motivated?and?well-trained?staff.?協(xié)助保證高質量的培訓工作???Enhance?own?Leadership?including?“Leading?by?example”參與提高管理能力的培訓???Focus?on?guest?needs?and?satisfaction工作中注意維護客人需求并提高顧客滿意度???Staff?Management?during?shift.?當班時正確使用管理方式JOB?DUTIES:?詳細工作描述：1.?OPERATIONS?餐廳運營方面：???A.????????Open?and?close?shift?in?accordance?with?managers?checklist.參照管理程序負責開餐準備及關餐結束工作B.????????Initiate?aggressive?guest?interaction?through?seeking?and?soliciting?feedback?from?guests.主動與客人交流用餐感受并征詢客人意見C.???????Train,?maintain?and?enforce?all?Marriott?service?standards?using?use?records,?menus?and?appropriate?reference?materials.正確使用符合酒店集團的各種表格D.???????Properly?execute?revenue?and?check?control?procedures?on?shift.正確執(zhí)行營業(yè)成本與收入控制程序E.????????Handle?daily?associate?relations?(e.g.,?scheduling,?time?adjustments).及時處理員工當日工作安排F.????????Maintain?a?safe?and?sanitary?work?environment?for?all?associates?and?guests.維持工作環(huán)境的清潔及安全G.???????Gather?and?implement?all?proper?tools?for?running?shift,?(e.g.,?schedules,?floor?plans,?reservations,?checks).對酒店及餐廳當日營運情況充分準備，比如排班、預訂表等H.????????Find?solutions?for?problems?such?as?call?outs,?last?minute?bookings?or?any?other?daily?problems?that?may?arise.當問題發(fā)生，如取消預定，臨時預定或其它日常問題時，要找出原因I.??????????During?shift,?ensure?that?guests?are?satisfied?by?assisting?with?serving,?seating,?and?communication?with?kitchen?and?by?striving?to?speak?to?all?guests.?Be?sure?on?the?floor?during?entire?meal?period?and?ensure?adequate?coverage.當班時，與客人及時交流客人對服務、座位安排、菜品的滿意程度并及時與有關負責人交流確保參與整個用餐期間的所有服務J.?????????Conduct?taste?panels?and?menu?classes?on?a?daily?basis?for?restaurant.負責每日菜品試餐及培訓K.????????Ensure?that?only?a?quality?product?is?being?served?and?get?served?in?the?way?thatsampled?on?the?Use?Record.?確保每日菜品出品質量符合標準L.????????Monitor?hours?and?staffing?on?a?daily?basis,?for?restaurant,?with?accurate?scheduling?in?line?forecast?and?budget?guidelines.按照住房率及預訂合理安排員工工作時間及分配M.???????Ensure?all?side?work?is?done?on?daily?basis.?確保完成當日其他分配的工作N.????????Maintain?proper?associate?uniform?standards.損失檢查員工的工服整潔度O.???????Manage?an?effective?repair?and?maintenance?program?through?the?use?of?work?orders,?inspections,?etc.?每日檢查餐廳維護工作P.????????Assist?any?associate?in?his/her?job?performance,?when?required,?to?ensure?guest?satisfaction.?協(xié)助員工維護客人的滿意度。Q.???????Understand?and?teach?empowerment?principles?to?ensure?guest?satisfaction.了解掌握并能夠對員工進行客人滿意度的培訓R.???????Exercise?station?rotation?to?ensure?stations?are?distributed?fairly.合理分配員工的輪流替換，保證服務區(qū)的任務分配平衡S.????????Be?able?to?assist?Room?Service?Department?since?the?belong?to?the?CW?Bistro能夠協(xié)助管理送餐服務