法語客服
French?Customer?Service
崗位職責
Responsibilities
1、用法語與客戶進行電話、郵件；
2、為我們客戶提供查詢、運輸及包裹快遞咨詢；
3、處理產(chǎn)品零件的更換、換貨及維修；
4、處理客戶的具體要求及投訴；
5、協(xié)助客戶完成訂購流程；
6、回答特定產(chǎn)品的客戶要求。
1、Customer?service?via?phone,?e-mail?in?French；
2、Support?of?our?customers?from?offer?enquiry,?shipping,?and?parcel?delivery；
3、Processing?requests?for?replacement?parts,?exchanges,?or?repairs；
4、Handling?specific?customer?requests?and?complaints；
5、Assisting?customers?with?the?ordering?processes；
6、Answering?product-specific?customer?enquires.
任職要求
Qualifications
1、精通法語讀寫，有海外留學或工作經(jīng)驗優(yōu)先；
2、了解我們的產(chǎn)品同時對電子商務行業(yè)感興趣；
3、熟練應用辦公軟件；
4、具有一定的客戶支持及客戶咨詢方面工作經(jīng)驗；
5、具有優(yōu)秀的客戶服務溝通技巧及書寫能力。
1、Excellent?knowledge?of?the?French?language?in?both?spoken?and?written,?teaching?experience?will?be?preferred;
2、Internet?affinity?as?well?as?an?interest?in?our?product?range?and?in?new?developments?in?the?area?of?e-commerce;
3、Competent?in?working?with?all?common?office-programs;
4、Experienced?in?customer?support?and?customer?advisory?service;
5、Excellent?customer?service?oriented?communication?skills,?as?well?as?style?of?writing.