崗位職責Responsibilities1、用西班牙語與客戶進行電話、郵件、聊天；2、為我們意大利客戶提供查詢、運輸及包裹快遞咨詢；3、處理產(chǎn)品零件的更換、換貨及維修；4、處理客戶的具體要求及投訴；5、協(xié)助客戶完成訂購流程；6、回答特定產(chǎn)品的客戶要求。1、Customer?service?via?phone,?e-mail?and?chat?in?spanish?language??；2、Support?of?our?spanish?customers?from?offer?enquiry,?shipping,?and?parcel?delivery?；3、Processing?requests?for?replacement?parts,?exchanges,?or?repairs?；4、Handling?specific?customer?requests?&?complaints?；5、Assisting?customers?with?the?ordering?processes；6、Answering?product-specific?customer?enquires。任職要求Qualifications1、西班牙語專業(yè)畢業(yè)，有海外留學或工作經(jīng)驗為佳；2、精通西班牙語讀寫；3、了解我們的產(chǎn)品同時對電子商務行業(yè)感興趣；4、熟練應用辦公軟件；5、具有一定的客戶支持及客戶咨詢方面工作經(jīng)驗；6、具有優(yōu)秀的客戶服務溝通技巧及書寫能力。1、University?degree?with?a?major?in?spanish?language，overseas?experience?preferred.2、Excellent?knowledge?of?the?spanish??language?in?both?spoken?and?written3、Internet?affinity?as?well?as?an?interest?in?our?product?range?and?in?new?developments?in?the?area?of?e-commerce4、Competent?in?working?with?all?common?office-programs5、Experienced?in?customer?support?and?customer?advisory?service6、Excellent?customer?service?oriented?communication?skills,?as?well?as?style?of?writing福利待遇：1.?周末雙休，工作日彈性工作時間；2.?薪資：salary+bonus,?公司繳納五險一金；3.?公司在重大節(jié)假日發(fā)放慰問品；4.?公司提供國家法定節(jié)假日及有薪假期。?聯(lián)系電話:?0574-88223337?聯(lián)系郵箱：hr.ningbo@skylinktools.com