Overall?responsibility:?
The?Account?Manager?Qualitative?(AM)?is?part?of?the?Firefly?Client?Service?team?in?their?office.?
Their?primary?responsibilityis?to?work?with?senior?managers?to?serve?as?a?liaison?between?MB?Firefly?and?its?clients,?with?responsibility?for?appropriate?high?levels?of?service?to?those?clients.?
Required?Experience/Skills:?
·?At?least?4-5?years?experience?in?Client?Service?
·?Proven?marketing?(research)?knowledge?and?moderator?experience?
·?Some?experience?in?leadership?and?team?management,?including?staff?development?
·?Demonstrated?ability?to?build?strong?client?relationships?and?developing?skills?in?business?development?
·?Attention?to?detail?and?accuracy?(oversees?the?production?and?delivery?of?quality?outputs?at?all?times?
·?Project?management?-monitors?research?progress?and?directs?all?stakeholders?to?complete?assigned?projects?based?on?client?requirement;?anticipates?and?resolves?issues?relating?to?support?department?operations?and?maintains?quality?control?
·?Strong?presentation?and?interpersonal?communications?skills?
·?Fluency?(verbal?and?written)?in?English?and?Chinese