Overall?responsibility?
The?Account?Manager?(AM)?is?part?of?the?Client?Service?team.Their?primary?responsibility?is?to?work?with?directors?to?serve?as?a?liaison?between?MB,?with?responsibility?for?appropriate?high?levels?of?service?to?the?key?accountin?Millward?Brown.?
The?Account?Manager?is?responsible?for:?
·?maintaining?relationships?with?their?identified?clients,?ensuring?that?their?needs?are?being?met?and?that?they?are?receiving?appropriate?levels?of?service,?in?collaboration?with?the?Account?Director?on?those?accounts?
·?assisting?the?Account?Director?in?management?of?revenue?budgets?set?for?those?clients?
·?acting?as?liaison?between?the?Client?and?MB?on?all?business-related?issues?with?supervision?
·?developing?individual?job?costs,?monitoring?job?costs?throughout?a?project?and?ensuring?profitability?
·?day?to?day?involvement?with?projects?for?his/her?clients,?including?interpretation,?development?of?recommendations?and?presentation?of?findings?
·?developing?new?business?amongst?existing?clients?and?identification?and?development?of?new?business?opportunities?outside?the?existing?client?base?with?supervision?
·?assistance?with?the?management?of?staff?in?his/her?team?or?office,?including?assistance?with:?
o?training?and?career?development?of?staff?
o?annual?evaluations?and?monitoring?of?progress?of?staff?under?their?management?
·?assisting?senior?managers?ensure?all?procedures?and?policies?are?adhered?to?in?his/her?team?or?office?
The?following?skills?are?essential:?
·At?least?5?years?experience?in?Client?Service?
·Proven?knowledge?of?market?research?
·Developing?skills?in?team?management?and?leadership?
·Developing?skills?in?staff?development?
·Demonstrated?ability?to?build?strong?client?relationships?
·Developing?skills?in?the?development?of?business?
·Strong?presentation?and?interpersonal?communication?skills?
·Excellent?command?of?English,?both?written?and?verbal
