Overall?responsibility:
The?Associate?Market?Account?Manager?(AAM)?is?part?of?the?Client?Service?team?in?their?office?and?in?a?larger?office?will?belong?to?a?specific?Client?Service?Team.?Their?primary?responsibility?is?to?work?with?senior?managers?to?serve?as?a?liaison?between?MB?and?its?clients,?with?responsibility?for?appropriate?high?levels?of?service?to?those?clients.
RESPONSIBILITIES
--People?Leadership
Ensures?training?and?development?of?team
Provides?technical?advice?to?members?of?his/her?team
--Client?Leadership
Maintains?relationships?with?his/her?identified?clients,?ensuring?that?their?needs?are?being?met?and?that?they?are?receiving?appropriate?levels?of?service,?in?collaboration?with?seniors?on?those?accounts
Accountable?for?client?relationships?and?satisfaction;?builds?strong?rapport?and?trust;?raises?client?expectations
Day?to?day?involvement?with?client?projects,?including?interpretation,?development?of?recommendations,?presentation?of?findings
Demonstrates?marketing?knowledge?and?applies?to?successfully?forge?strong?working?relationships?with?clients?(advertising?knowledge?for?agency)
New?business?development?amongst?existing?clients?and?identification?of?new?business?opportunities?outside?the?existing?client?base
--Business?Leadership
Assists?with?management?of?staff?including:
Setting?objectives
Conducting?performance?evaluations
Monitoring?of?progress?of?staff?under?their?management
Overall?quality?and?profitability?of?the?services?provided?to?his/her?clients,?with?minimal?supervision?from?Account?Director?or?Group?Account?Director
Assists?the?AD/GAD?in?management?of?revenue?budgets?set?for?those?clients
Is?able?to?write?successful?proposals
--Thought?Leadership
Contributes?to?appropriate?and?innovative?research?designs;?provides?insights?to?all?stages?from?proposal?preparation,?design,?survey?study?methods?and?report?write-ups
Makes?a?contribution?to?company?development,?such?as?new?approaches,?improvements?to?company?efficiencies
Continues?to?look?for?ways?to?deepen?the?insight?using?further?analysis,?including?MB?learnings,?integrating?external?data
Improves?knowledge?on?new?and?existing?MB?tools?and?applies?to?resolve?client?issues
Required?Experience/Skills:
At?least?4-5?years?experience?in?Client?Service
Proven?marketing?(research)?knowledge
Some?experience?in?leadership?and?team?management,?including?staff?development
Demonstrated?ability?to?build?strong?client?relationships?and?developing?skills?in?business?development
Attention?to?detail?and?accuracy?(oversees?the?production?and?delivery?of?quality?outputs?at?all?times
Project?management?-?monitors?research?progress?and?directs?all?stakeholders?to?complete?assigned?projects?based?on?client?requirement;?anticipates?and?resolves?issues?relating?to?support?department?operations?and?maintains?quality?control
Strong?presentation?and?interpersonal?communications?skills
Fluency?(verbal?and?written)?in?English?essential
Cultural?awareness
