Responsibilities:
The?role?of?Customer?services?specialist?is?to?handle?customer?requests?and?answer?inquire?about?all?commercial?inquiry?,?promote?and?respond?to?question?about?Festo?products?and?services?with?the?objective?to?maximize?customer?satisfaction?and?revenue.
Prepare?quotations?for?standard?items
Deal?with?customer?queries?relating?to?deliveries,?price?and?product?information
Coordinate?the?resolution?of?customer?complaints,?by?bringing?the?complaints?back?to?the?relevant?department?and?following?up?on?corrective?actions?to?customers?(including?return,?refund,?replacement,?customer?claims)?in?order?to?ensure?customer?satisfac?tio?n?with?services
Work?with?Sales?to?establish?and?maintain?customer?business?relationships?including?communicating?with?customers?via?telephon?e,?email?and?fax;?work?to?gain?knowledge?of?account?requirements/special?situations?and?apply?to?customer?requirements;?develop?s?kills?and?knowledge?to?better?solve?customer?issues;?arrange?sample/catalogue?and?technical?information?for?customers?upon?Sales'request;?participate?in?customer?visits?to?TE?facilities?and?customer?locations;?and?represents?the?customer’s?point?of?view?dur?ing?internal?decision?making?process?in?order?to?build?good?relationship?with?customers?and?effectively?resolve?customer?issues.
Requirements:
Bachelor?or?above?(Business?Administration.?mechanical,?electrical?or?electronic?Engineer?)
3-5?Years?working?experience?in?related?area
Specific?training?in?the?area?of?SAP?/?ERP/?call?handling?skill
Language?Skills:?Chinese,?Fluency?in?English?and?local?language,?verbal?and?written?considered?a?plus
Computer?Skills:?MS?Office,?PPT?,?SAP
Soft?communication?skill