People?management:?Training,?&?coaching?CIC?agent?to?achieve?required?skill?and?competency?levels??and?Oversee?the?development?of?short?and?long-term?manpower?plans?to?ensure?we?cost?and?efficiency?effective?meanwhile?employee?satisfaction?Daily?deal?with?Inquire?–?quotation?–?order?–?delivery?–?invoice/cash?issues?and?have?good?relationship?with?all?internal?department:??Sales?,?finance?,supply?chain?.Demand?planning?,?IT?and?so?on?Manager?and?monitor?the?outstanding?performance?and?quality?on?call?*?Case?handling.??Escalation?point?:??to?be?the?escalation?point?to?Handle?complaints?and?feedback?from?unsatisfied?customers?via?phone?or?other?communication?tools?in?a?professional?and?polite?mannerContinuous?Improvement:???Identify,?study?and?implement?visible?improvement?opportunrities?and?Improve?business?processes?and?contractor?performance?through?cross-functional?cooperation?Risk?management:?Improve?the?safety?of?operations?to?reduce?accidents?and?unplanned?delays?and?Implement?Responsible?Care?guidelines?in?Customer?Service?operations.??Quality?Management?:??Randomly?check?service?quality?by?team?and?by?agent?.Meanwhile?also?continue?to?completed?SOP?,?Quality?system?in?CIC?to?ensure?high?customer?satisfaction???Skills:??Language?Skills:?Excellent?oral?and?written?communication?skills?in?both?English?and?MandarinComputer?Skills:?Excellent?computer?skills,?including?Microsoft?Office?suite.SAP?SD?model??,?highly?preferred?Experience:Minimum?8?years‘experience?of?customer?servcie?or?call?center??Good?command?in?English?and?Mandarin.?Other?languages?beneficial.High?level?of?personal?integrity?and?ability?to?maintain?confidential?informationStrong?organization?skills?and?attention?to?detailStrong?sense?of?urgency?which?drives?resultsInterpersonal?skills?–?ability?to?effectively?interact?with?individuals?at?all?levels?within?and?outside?the?organizationCreative?problem?solving?and?critical?thinking?skillsAbility?to?work?with?minimal?supervision?to?accomplish?goals?and?meet?schedulesAbility?to?work?in?a?team?environmentDependable?and?capable?of?multi-taskingStrong?prioritization?and?time?management?skills?Highly?motivated?to?own?the?process?for?optimum?customer?service/satisfaction
