Responsibilities
The?IT?Engineer?is?responsible?to:
1.?Deploy?and?administer?IT?systems?in?Bruker?China,?including?end-user
desktops/laptops,?computing?servers,?network?equipment,?voice?and?video
hardware?and?mobile?devices.
2.?Perform?incident?resolution?or,?when?needed,?escalation?to?the?appropriate
group.
3.?Interact?with?regional?Support?Coordinators?and?Service?Fulfillment?Analysts
to?track?and?prioritize?incidents?and?tasks?in?the?ticket?queues.
4.?Execute?software?installation?and?deployment?to?computing?systems.?5.?Execute?asset?change?tasks?and?reflect?such?changes?in?appropriate?databases.
6.?Provide?IT?consultation?to?the?end?user.
7.?Distribute?new?user?IT?starter?package?and?provide?initial?user?IT?orientation.
8.?Ensure?security?and?policy?compliance?while?performing?technical?tasks.
9.?Perform?emergency?or?periodically?planned?information?systems?administration
tasks,?maintenance/upgrades?and?configuration?changes.
10.Contribute?to?IT?International?projects?as?needed?and?as?coordinated?by?the
assigned?IT?manager.
Qualifications
--Capable?of?managing?multiple?tasks?at?once?and?meeting?commitments;?positive?attitude?even?in?a?stressful?situations.
--Customer?focused?with?strong?customer?service?skills?and?the?ability?to?apply?sensitivity?and?discretion?when?required.
--Dynamic?and?proactive?attitude,?flexibility
--Excellent?English?oral?and?written?communication?skills
--Excellent?troubleshooting?and?problem?solving?skills.
--Extensive?IT?technical?support?skills?with?superior?knowledge?of?operating?systems?and?software
--High?level?of?energy,?enthusiasm?and?passion?highly?desirable.
--Process?oriented