Job?Title:?????????????????????Operations?Manager
Line?Manager:????????????????????????????Principal
Member?of:?????????????????????????Senior?Leadership?Team
Location:?????????????????????Changzhou
Position?Objectives
1.?????????Provide?facility?management?and?logistical?support?services?to?internal?and?school?community?customers
2.?????????Create?a?well-integrated,?directed?and?motivated?operations?team?to?run?day-to-day?operational?activities
3.?????????Guarantee?that?fixed?facilities?meet?OIC?China?standards,?international?school?norms?and?PRC?statutory?regulations
Overview?of?Responsibilities
The?Operations?Manager?oversees?the?organizational?and?day-to-day?operational?functions?of?the?school,?in?coordination?with?the?OIC?Director?of?Operations?(or?equivalent)?and?the?Principal,?including:
·?????????Management?of?facilities?and?equipment
·?????????Maintenance
·?????????Security
·?????????Logistical?support?and?sub-contracting
·?????????Purchasing?&?inventory
·?????????School?uniform?and?educational?resources
·?????????Catering
·?????????Cleaning
·?????????Transportation
·?????????School?Reception
operations
The?Operations?Manager?ensures?an?efficient?and?effective?school?administration.?He/she:
???????????????ensures?that?the?school’s?technical?infrastructure?best?supports?school?functions?–?reprographics,?telephones,?information?communication?technology?(ICT),?printers?and?peripherals;
???????????????line-manages?the?administrative?and?ancillary?staff?day-to-day,?in?coordination?with?thePrincipal?and?respective?functional?managers?(not?including?the?Executive?Assistant?to?the?SLT?who?is?line-managed?by?the?Principal);
???????????????oversees?the?development?and?maintenance?of?the?school’s?physical?environment,?including?signage?and?billboards,?and?ensuring?a?high-quality?learning?environment;
????????assures?the?school’s?security,?including?access?control,?insurance,?licences,?health?and?safety.
Facilities?and?equipment
·?????????Prepare?maintenance,?renovation?and?construction?schedules
·?????????Provide?day-to-day?maintenance?support?for?the?facilities
·?????????Compile?a?warranty?book?for?all?facility?equipment
charging?schedules
·?????????Creation?of?calendar?for?billing?parents?(school?fees,?uniform,?textbooks,?etc.)
·?????????Information?to?the?finance?department?concerning?charging?policy,?discounts,?scholarships?and?to?the?school?Principal?who?informs?parents
Maintenance
·?????????Regular?inspections?of?the?school?premises?and?equipment?to?identify?maintenance?issues
·?????????Management,?where?relevant,?of?maintenance?staff?and?tasks
Security
·?????????Setting?and?maintaining?standards?appropriate?to?the?security?of?the?school
·?????????Ensuring?that?security?guards?are?well-trained?and?understand?their?duties?–?day?and?night
·?????????Ensuring?that?security?guards?are?smart?in?appearance?and?attitude
logistical?support
·?????????Allocate?resources?for?logistical?support?as?needed?(school?functions,?PE,?marketing,?etc.)
·?????????Review?all?contract?vendor?requirements?and?compliance?standards
·?????????Oversee?management?of?all?contract?service?vendors?including,?but?not?limited?to;?kitchen?staff,?security,?cleaning?and?bussing
·?????????Revise?and?renegotiate?contract?vendor?agreements?as?necessary
purchasing
The?Operations?Manager?ensures?that?teachers?and?students?have?the?required?books?and?equipment?for?effective?teaching?and?learning?and?that?administrators?have?the?resources?they?require?for?effective?discharge?of?their?duties.?He/she:
·?????????oversees?the?entire?purchasing?cycle,?from?requisition?to?delivery;
·?????????manages?purchasing?for?the?school,?ensure?all?purchasing?policy?and?procedures?are?followed;
·?????????identifies?a?qualified?list?of?suppliers?for?school?products?and?services;
·?????????requests?competing?bids?for?all?products?and?services?over?a?defined?price;
·?????????inspects?delivery?of?products?to?ensure?they?match?the?purchase?requirements;
·?????????coordinates?with?the?Finance?Officer?to?ensure?all?purchases?are?added?to?the?school?asset?register;
·?????????informs?the?Finance?Officer?when?all?terms?of?purchase?agreements?have?been?satisfied?so?that?payments?can?be?released;
·?????????delivers?purchased?items?to?the?purchase?requester;
·?????????ensures?the?safe?storage?of?books?and?equipment;
·?????????oversees?re-ordering?procedures?to?ensure?that?stock?is?replenished?before?exhaustion;
·?????????ensures?the?most?cost-effective?purchasing?strategy,?including?delivery/carriage?costs.
School?uniform
·?????????Ensure?the?best?possible?quality-price?balance?for?all?components?of?the?school?uniform,?summer?and?winter
·?????????Ensure?appropriate?stocks?of?uniform?are?maintained
·?????????Ensure?that?the?issue?of?uniform?items?to?students?is?documented?and?that?finance?is?informed
Catering
The?Operations?Manager?oversees?all?aspects?of?the?school’s?catering,?including:
????????overseeing?the?quality/quantity?agreement?with?the?caterers;
????????sampling?the?catering?to?ensure?the?maintenance?of?quality?standards;
???????????????ensuring?that?the?catering?respects?the?school’s?insistence?on?freshness,?variety?and?healthy-eating?standards;
???????????????continually?checking?for?standards?of?hygiene?and?food-storage?practices,?including?legal?samples;
???????????????encouraging?a?drive?towards?the?celebration?of?international?cuisine?through?theme?weeks/days;
???????????????monitoring?and?overseeing?the?through-flow?of?students?and?the?minimization?of?queuing?times;
???????????????continual?encouragement?and?promotion?of?healthy?eating?strategies?and?dietary?information;
????????publication?in?advance?of?weekly?menus?in?the?cafeteria?and?through?the?school’s?web-site.
Cleaning
The?Operations?Manager?ensures?a?clean?and?tidy?school?environment:
???????????????overseeing?cleaning?schedules?to?ensure?that?school?facilities?are?clean?at?peak?usage?times?and?that?cleaning?does?not?conflict?with?teaching?and?learning?(slippery?floors,?etc.);
????????ensuring?the?use?of?disinfectant?and?hygienic?cleaning?practices;
????????planning?deep-cleaning?during?holiday?periods;
????????managing?the?boarding?laundry?function.
Transportation
The?Operations?Manager:
????????oversees?the?management?and?use?of?the?school?transportation;
????????arranges?transportation?for?school?trips?and?excursions.
Planning?and?Analysis
The?Operations?Manager?helps?draft?and?formulate?the?OIC?development?plan?setting?the?direction?for?the?school’s?development?and?geared?toward?operational?excellence,?ensuring?that?it?reflects?BE?and?OIC’s?philosophy?and?objectives.
The?Operations?Manager:
-?takes?a?leading?part?in?physical?planning,?including?the?development?and?presentation?of?expansion?programs,?and?recommends?their?adoption?by?the?SLT.
-?encourages?perspective?via?comparisons?with?similar?institutions,?and?external?analyses?and?critiques.?He/she?remains?abreast?of?trends?and?research?in?education,?particularly?those?affecting?private?and?international?school?operations?in?China.
-?contributes?to?developing?the?OIC?schools’?strategic?planning.
Personnel
The?Operations?Manager:
-?helps?define?the?operational?staff?positions?needed?to?implement?OIC’s?development?plans.?Together?with?the?Human?Resources?department,?he/she?coordinates?the?recruitment?of?highly?effective?operational?staff.
-?coordinates?with?the?Finance?and?Human?Resource?departments?on?operational?issues.
-?monitors?productivity?and?develops?performance?and?evaluation?systems?allowing?identifying?over-?and?underperforming?operational?staff.?He/she?helps?set?guidelines?for?the?evaluations,?recruitment?and?advancement?of?the?operational?staff.
-?helps?establish?productive?working?conditions,?discipline,?training?and?development?programmes?foradministration?staff?members.?He/she?designs?and?implements?professional?development?strategies?that?address?the?individually?identified?needs?of?all.
Interaction?with?third?Parties
The?Operations?Manager?assists?the?school’s?involvement?with?the?community,?and?increases?the?school’s?profile?in?the?community.?He/she?assists?in?marketing?the?school?and?programmes,?including?contributing?ideas?and?participating?in?promotional?and?educational?events.?He/she?may?be?required?to?represent?the?school?to?the?student?and?parent?community,?as?deemed?necessary?by?the?SLT.
Professional?Development
The?Operations?Manager:
-??????????receives?in-house?training;
-??????????participates?in?externally-provided?professional?development;
-??????????meets?both?formally?and?informally?with?the?Headteacher?and?SLT?members?as?required;
-??????????participates?in?staff?professional?reviews?and?target-setting?relating?to?renewal?of?post.