工作職責(zé):Primary?Responsibilities?? Provide?support?to?plan?and?coordinate?release?of?system?changes?and?fixes,?ensuring?that?business-side?responsibilities?are?accounted?for?and?completed,?e.g.,?change?management,?communications,?user?acceptance?testing,?training?material?updates,?training?delivery,?etc.? Supports?utilization?of?IM?systems?and?processes?by?responding?promptly?to?end-user?inquiries? Provide?operational?support?to?business?for?all?In?Reporting?Service?cross?Safety,?Clinical?and?Regulatory?domains.? Develop?and?execute?ad?hoc?or?standard?queries?and?follow?established?procedures?to?validate?queries/results?in?support?of?business?requirements? Manage?and?support?BI?and?SQL?queries?developed?for?extraction?and?forecasting?needs?and?provide?metrics.?? Provide?analysis/consultant?for?the?ideas?of?business?process?improvements/?innovations.?Acting?as?SMEs?to?connect?business?stakeholders?and?BT?to?implement?the?solutions,?including?SharePoint,?project?tracking,?auto?scheduled?report,?etc.? Participate?in?developing?and?performing?User?Acceptance?Testing?(UAT)?as?required.? Gather?metrics?and?generate?standard?reports?regarding?usage?or?support?of?IM?systems? Liaise?with?WSR?and?DevOps?business?and?technical?groups?to?provide/review?impact?assessments?of?business?requirements?and?technical?change?which?include?the?identification?of?processes?and?applications,?required?changes?to?these?processes?and?applications,?and?alternatives?to?mitigate?impact.?? Provide?operationalized?business?support?and?services?across?DevOps?and?WSR?domains.? Provide?documentation?support?(e.g.,?format,?link,?version?control?etc.)?to?meet?Pfizer’s?standard?and?compliance?requirements.? Continued?improvement?activities?on?identifying?competitive?operational?services?to?release?burden?on?the?IM?and?business?colleagues.?? Contribute?as?appropriate?to?overall?training?program?for?IM?systems?and?collaborate?with?business?lines?to?ensure?a?consistent?approach?and?minimal?overlap?with?business?process-specific?training.? Complete?training?in?accordance?with?Pfizer’s?and?DevOps?COE?Information?Management?curriculum.任職資格:Technical?Skill?Requirements? Minimum?of?3?years?data?management?experience?with?clinical,?safety,?regulatory?data?and?business?processes?in?the?pharmaceutical?industry,?including?an?understanding?of?the?drug?development?process.?? Knowledge?of?Clinical,?Safety,?Regulatory,?and/or?Document?management?systems?and?technologies?? Experience?with?Microsoft?word?&?excel,?Adobe?acrobat,?ISI?Toolbox,?etc.? ? Strong?capability?on?Project?Management?and?Documentation? Experience?on?Business?Object?and?Crystal?Report?(Optional)? Experience?on?Spotfire?or?Tableau? Experience?on?ETL/?Informatica? Experience?with?relational?databases?? Knowledge?of?application?system?management?and?change?control?processes,?application?validation?and?implementation?in?a?GxP?environment?? Knowledge?of?Pharmaceutical?metadata?and?standards?? Experience?with?query?tools/data?extraction?techniques?(e.g.,?SQL,?PL/SQL,?Brio,?MS_Access) Qualifications?(i.e.,?preferred?education,?experience,?attributes)? Bachelor’s?Degree?in?life?sciences,?or?information?management?related?discipline?required.??? Knowledge?of?FDA,?EMEA?and?ICH?regulations?is?preferred.? Demonstrated?customer?relationship?skills?and?capabilities?and?collaboration?on?teams.? Demonstrated?ability?to?perform?in?a?cross-functional?environment.?? Strong?verbal,?written?communication?and?presentation?skills.